Customer satisfaction is of the utmost importance at Plane Crazy, and
it is our goal to provide you with a first class professional level of
service. Our "no hassle" returns policy means we can keep our
terms & conditions very simple.
We accept the following payment methods: Paypal ,
UK personal cheques in GBP (Payable to MR C. R. LEM),
Postal Orders, most currencies in cash and International Money Orders
(which must be made out in GBP and able to be drawn on a UK Bank Account)
NOTE: We only accept credit cards via the Paypal system. No charge is
made for this service.
At Plane Crazy we’re proud to offer a fast and efficient delivery
service. Select the models you want to buy and we’ll make sure they
are carefully packaged and despatched promptly.
Plane Crazy uses Royal Mail to deliver all UK based orders. We will make
every effort to deliver your models within 3-5 Bank days of your cheque
clearing or receipt of your Paypal payment.
There are six cost bands for postage, which will be automatically added
to your total so you know how much to pay. All items are insured.
|UP TO 0.5KG
|UP TO 1KG
|UP TO 1.5KG
|UP TO 2KG
|UP TO 4KG
|UP TO 10KG
Note: Overseas buyers will be notified of the postal cost on an individual
basis. All items are sent by airmail. We ship world wide.
No Hassle Returns
At Plane Crazy we take care to make sure all models have been checked
before despatch. However there may be a reason that you want to return
a model. Our “no hassle” guarantee means that if for any reason
you are unhappy with your purchase, you can return it to us in its original
condition, within 7 days, and we will issue a full refund for the price
you paid for the item.
To return a model, please e-mail us to explain the nature of the defect
or reason for return, wrap the model securely in its original box with
all packaging, and accessories, and we will inform you by reply where
to send the model back to. For your protection we recommend that you use
a recorded-delivery service. We will send you an e-mail to let you know
when we have received and processed your return. This returns policy does
not affect your statutory rights.
At Plane Crazy we are committed to protecting your privacy. We only use
the information that you provide us to process orders. Any personal information
provided to us during your online shopping experience at Plane Crazy is
solely controlled by us. When you order online, we need to know your name,
e-mail address, delivery and billing address. This allows us to process
and fulfill your orders and to notify you of the status of your order.
It is a Plane Crazy guarantee to its customers that we shall not sell,
trade or rent your personal information to others, either now or in the
Security of your personal details is of paramount importance to us here
at Plane Crazy, and that is why we choose Paypal. Every aspect of their
system has been developed with security in mind, ensuring that all sensitive
information is protected throughout the payment process.
All of these systems offer you, the customer, peace of mind that any transactions
you make with Plane Crazy will be safe and secure, and that shopping online
with Plane Crazy means shopping with confidence