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Customer satisfaction is of the utmost importance at Plane Crazy, and it is our goal to provide you with a first class professional level of service. Our "no hassle" returns policy means we can keep our terms & conditions very simple.
|UP TO 0.5KG||£2.00|
|UP TO 1KG||£4.00|
|UP TO 1.5KG||£5.00|
|UP TO 2KG||£6.00|
|UP TO 4KG||£8.00|
|UP TO 10KG||£10.00|
Note: Overseas buyers will be notified of the postal cost on an individual basis. All items are sent by airmail. We ship world wide.
At Plane Crazy we take care to make sure all models have been checked before despatch. However there may be a reason that you want to return a model. Our “no hassle” guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition, within 7 days, and we will issue a full refund for the price you paid for the item.
To return a model, please e-mail us to explain the nature of the defect or reason for return, wrap the model securely in its original box with all packaging, and accessories, and we will inform you by reply where to send the model back to. For your protection we recommend that you use a recorded-delivery service. We will send you an e-mail to let you know when we have received and processed your return. This returns policy does not affect your statutory rights.
At Plane Crazy we are committed to protecting your privacy. We only use the information that you provide us to process orders. Any personal information provided to us during your online shopping experience at Plane Crazy is solely controlled by us. When you order online, we need to know your name, e-mail address, delivery and billing address. This allows us to process and fulfill your orders and to notify you of the status of your order. It is a Plane Crazy guarantee to its customers that we shall not sell, trade or rent your personal information to others, either now or in the future.
Security of your personal details is of paramount importance to us here at Plane Crazy, and that is why we choose Paypal. Every aspect of their system has been developed with security in mind, ensuring that all sensitive information is protected throughout the payment process.
All of these systems offer you, the customer, peace of mind that any transactions you make with Plane Crazy will be safe and secure, and that shopping online with Plane Crazy means shopping with confidence
Copyright 2003-2019 Chris Lem Models